No, we do not sell insurance. iTransport4u does has options for this question. If the artwork is pre-packed by the sender or their agent, then the shipment will qualify for our Tier 1 option - which is available at 1% of the artwork's value. If you choose to have our driver pack the artwork at time of pickup, then the Tier 2 option is available at 2% of the artwork's value and would be accompanied by a packing fee.

Yes you have to make a choice to "op-in" or "op-out" if you want to increase iTransport4u's "contractional liability" while in our possession, as some circumstances (such as auto accidents, fire, theft, weather events, etc.) are unavoidable. You are also more than welcome to self-insure or opt out altogether.

iTransport4u's "SPO" includes options Tier1 to reimburse you for partial/total lost of item due to theft, fire and/or auto accidents. Option Tier2 to reimburse you for any new damage resulting from new significant and visible exterior damage (to the packaging materials) that causes direct damage to the corresponding location on the artwork inside. Note: Terms and conditions vary depending upon which tier option you choose. (Tier 1 vs. Tier 2).

Yes, we require you to choice an option from our "SPO". One of the choices is to "op-out" of "SPO" and use your own item protection.

We transport artwork within the contiguous USA states only. We are willing to meet a client near the Mexican or Canadian boarders to help accomplish their shipment needs.

You will receive an automated email notification any time your pickup/delivery date shifts from the initial date provided. You will also receive a final notification when your pickup/delivery is firmly scheduled. From that point on, our driver will coordinate pickup/delivery with you directly - which entails issuing a 1-2 hour window in advance (the day before), as well as a 20-30 minute heads up (the day of). Otherwise, you can either 1) submit a tracking request via our website’s 'Tracking' tab - all requests will be answered within 24 business hours, or 2) call our office to request an update from a representative.

No, transportation cost is dependent upon MANY factors: 1) the medium of artwork, 2) the size/dimensions of the artwork, 3) the amount of artwork, 4) the distance between the pickup location and destination, 4) applicable time restraints or other restrictions (E.g., deadlines, days/hours of operation, limitations in availability, special instructions/requests, etc.), and 5) the complexity of the delivery service. Note: Our services are more cost-effective when shipping in multiples, as the cost per piece goes down as the inventory grows.

Typically, we can work around your availability for a particular day - including early morning or evening deliveries (if needed). If you're still unable to accept delivery as scheduled, then we would recommend that you either 1) make arrangements for someone to accept delivery on your behalf (like a friend, family member or neighbor), or 2) re-route delivery to an alternative delivery location with more availability/flexibility. A re-routing fee maybe applied. If neither of these options work for you, then we will make arrangements to transfer your shipment to our next available shuttle - to be delivered at a later time. Please keep in mind, however, that a re-scheduling fee will be applied to your shipment total.

Although we can answer questions about a quote over the phone, we require that all quoting go through email, so that all details pertaining to the shipment are in writing. This lessens the chance for mistakes and miscommunication on both our parts.

Each piece is loaded into the van carefully and thoughtfully. Sandwiched between large sheets of double or triple wall cardboard, and secured in place with moving straps. This limits limit motion and shifting during transit. Artwork maybe moved around in the van by our driver to facilitate proper/safe transit as other shipments come in and out of the cargo area. Road vibrations and other road factors are unavoidable. We do our very best to limit these!

We prefer that all adjustments be made at least 24 hours prior to pickup, but we're all human! If you need to adjust the inventory last-minute, then we can certainly help you, but if you plan to add items to your inventory, we will first need to assess whether or not our driver has enough cargo space to accommodate your additional items. If he does, then your transportation cost will be adjusted and you will be re-invoiced for the updated total. We are here to make your day easier.

We prefer that you reach out at least 2-3 weeks in advance, as we are continually scheduling shipments. This gives us enough time to plan accordingly and we can give you several options for transport. We do accept shipment requests months in advance. We highly recommend that you relay all pertinent details ( dates of interest, inventory, etc) so we can accurately give you a quote and reserve space for your shipment.

We invoice via QuickBooks Online, so you will receive a link (via email), which will direct you to a secure platform in which you can issue payment. Accepted payment methods are: debit or credit card payments, e-checks, ACH deposits, Apple Pay, bank transfers, etc. We also accept physical checks mailed to the office.

Certainly! We offer packing services upon request (for an additional fee). The packing fee, however, would need to be determined by one of our representatives based on the size and medium of the piece and complexity of the packing job.

We do offer installation services upon request, however, the following factors must apply: 1) the installation itself is BASIC and straight-forward, 2) the installation site is composed of drywall or plaster (brick/mortar, cement, or steel is not doable for us), 3) no additional tools (aside from a drill) or hardware (aside from standard screws and nails) is required, and 4) someone at the delivery location will assist him with the installation if need be. The installation cost, however, will need to be determined (by our driver) at time of delivery - once he’s assessed the installation site and complexity of the job.

We do transport to/from some (not all) island locations (within the contiguous U.S.), however, we would prefer that arrangements be made to meet with our driver on the mainland. If an island pickup/delivery is necessary, then that service will incur an accommodation fee.

We do offer OOA (out on approval) services for an additional fee (usually $50-100). Our driver would deliver the artwork to your client and allow them up to 30 minutes to view the piece in their home and make a decision. If the client decides to return the piece, then our driver will re-pack the artwork and return it to the pickup location. The cost of the return shipment would be the same as the initial transport (or slightly less), plus a packing fee. If your client needs more time to make a decision, then we can simply schedule the return with a later shuttle.

We would be more than happy to add unpacking and debris removal to your work order, however, this service must be requested in advance and quoted accordingly.

Once a shipment has been confirmed, we will contact all non-initiator participants to notify them of our current ETA, bring them up to speed on our notification procedure, and verify their address and contact information. Senders/recipients will also receive an automated email notification any time our anticipated pickup/delivery date shifts from the initial date provided. You will also receive a final notification when your pickup/delivery is firmly scheduled (at least two days in advance). From that point on, our driver will coordinate pickup/delivery with you directly - which entails issuing a 1-2 hour window in advance (the day before), as well as a 20-30 minute heads up (the day of).

The date listed during the quote/confirmation phase is an approximation, not a guarantee, but pickup/delivery will most likely not occur more than a day or two before/after the approximation. You will be notified of any delays as soon as they occur.

We would be more than happy to CC you on all email/text correspondence with the sender and/or recipient, so that you may follow along. Otherwise, you will receive a notification once the piece has been collected from the pickup location, and once it is delivered.

All intermittent updates are issued via email. Final pickup/delivery reminders are issued via email and text message (iMessage only).

Absolutely, but we must be notified 1-2 months in advance, so that we have enough time to plan accordingly!

Certainly! Our vans are climate-controlled, so encaustic artwork is definitely manageable for us, however, we do require that encaustic artwork be packed/wrapped with foam insulation.

No problem! We do offer dedicated (or semi-dedicated) van runs for those of you who’d like to reserve an entire van for your shipment!

We do transport to/from some (not all) island locations (within the contiguous U.S.), however, we would prefer that arrangements be made to meet with our driver on the mainland. If an island pickup/delivery is necessary, then that service will incur an accommodation fee.

Absolutely! As long as the artwork is packed adequately. We can also pack the piece for you upon arrival to ensure that it is done correctly if you'd like!

We do offer OOA services (for an additional fee), which means that we will deliver the artwork to your client and allow them up to 30 minutes to view the piece in their home and make a decision. If the client decides to return the piece, then our driver will re-pack the artwork and return it to the pickup location. The cost of the return shipment will be the same as the initial transport, plus a soft-packing fee (if applicable).

Certainly! We offer packing services upon request (for an additional fee). The packing fee, however, would need to be determined by one of our representatives based on the size and medium of the piece and complexity of the packing job.

Our packing requirements are minimal, since our drivers are professional fine art handlers. For standard oil/acrylic paintings with little-to-no texture or temperature-sensitivity, a simple plastic/glassine wrap with corner protection is sufficient. All of the artwork - once loaded into the van - is sandwiched between cardboard sheets and secured in place with moving straps, so no crating or heavy boxing is required - unless the artwork is particularly delicate.

We would be more than happy to recommend a third-party packer who can crate the artwork for you, but our drivers are not equipped to fabricate wooden crates for transport. We usually advise against crating (unless absolutely necessary), as it is far more cost-effective to simply soft-pack the artwork. If your artwork can be safely transported with a custom cardboard box/container, we would be more than happy to assist in building that for you!

To us, 'properly soft-packed' refers to a simple, light-weight packaging. If you need suggestions, we've got em! Just ask one of our representatives for advice! We also have a 'Packing Suggestions' worksheet that will help you determine the best type of packaging for your artwork (based on the medium)!

Yes, we can certainly have our driver obtain or fabricate a travel frame or shadowbox, and bring it with him/her to the pickup location to use for packing purposes. Please keep in mind, however, that this service will incur an additional fee, and must be requested in advance!

No problem! Just ask our quoting representative to include a quote for packing with your request.

If you need to cancel your shipment, you must do so at least 72 hours prior to the scheduled pickup date to avoid a 50% cancellation fee!

Just call or email us and explain the situation, and we'll remove your stops from our schedule! Easy peasy!

Yes, there is a 50% cancellation fee, but only if you cancel the shipmentless than 72 hours prior to the scheduled pickup date.

If we’ve reserved a significant amount of space for your items, or special arrangements have been made to accommodate your shipment, then the deposit will likely be non-refundable. If this is the case, then those funds will be held as a credit towards a future shipment.